Introduction
• Welcome
• Course logistics and scope
• ESI’s Mindset Model
1. What Is Change?
• Organizational change
• Desired and undesired effects of change
• Response to change
• Resistance to change
• Implications of resistance
• ESI’s Framework for Change Model
2. Personalizing Your Role as Change Agent
• Core Values Inventory™ personality types related to change
• Champions of change
• Obstacles to change
• Change management and stress management
3. Identifying the Need for Organizational Change
• Reasons for change
• Gap analysis
• “AS IS” and “TO BE”
• Change process overview
• Case for change template
4. Engaging Support: Leadership, Vision, and Communication
• Framework for change
• Compelling vision for change
• Choosing a strategy for change
• Planning the change
• Measures and mileposts
• Organizational readiness requirements
• Sponsorship and support
• Critical roles in the change process
• Engaging stakeholder support
• Change management communication strategy
• ESI’s Communication Planning Process
5. Implementing the Change: Human Transitions and Organization Alignment
• Organizational alignment concerns
• Leader’s focus: change and transition
• Leader’s responsibilities for transition
• Coaching and supporting transition
• Organizational model for sustainable change
• Changing a business process overview
• Changing a business process: options and recommendations
• Barriers and obstacles to sustainable change
• Tips for addressing obstacles to change
• Implementation planning tips
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