Through practical exercises and group discussions, participants determine their own communication styles and then learn how to identify the communication styles of their audiences and how to adapt messages accordingly. This course provides hands-on practice in crafting persuasive messages, facilitating dialogue, and making powerful presentations. Participants will walk away from the course firmly grounded in key communication techniques and with the additional tools necessary to apply these techniques to their work environments. 

Course Objectives:

1. Identify your communication style

2. Adapt your communication style to communicate with others

3. Define the purpose, analyze the audience, create the content, and select the best medium to deliver a high-impact message

4. Structure and deliver a persuasive oral or written communication

5. Identify and apply advanced questioning and active listening techniques

6. Improve skills for communication in small groups

PDUs: 22.5

• Introduction to course
• Course content and logistics
• ESI’s Mindset Model

1. Communication Intelligence

• Communication
• High-impact communication
• Communication intelligence
• ESI’s Communication Model
• Communication filters
• Communication styles and forms

2. Planning Your Message

• ESI’s Communication Model
• ESI’s Communication Planning Process
• Determining purpose and O/M/T— Outcome, Measurement, and Time frame
• Audience considerations and analysis
• Overcoming objections
• Dispelling misconceptions
• Determining medium

3. Structuring Your Message

• Benefits of structure
• Structure Model for organizing content
    • Opening (TREOA)
    • Body
    • Closing
• TREOA—
    • Topic
    • Recommendation
    • Evidence
    • Outcome
    • Action
• Supporting evidence
• Clear writing and speaking
• Storytelling and visual aids
• Strong closings
• Learning styles

4. Delivering Your Message

• High-impact communication checklist
• First impressions
• Stage fright
• Body language and voice
• Handling audiences reactions and Q&A sessions
• Constructive feedback

5. High-Impact Meetings

• Elements of high-impact meetings
    • Experience
    • Process
    • Productivity
• Communication styles
• Building trust
• Empathy
• Active listening
• Question types
• Dialogue (vs. discussion)
• Meeting facilitation
• Measuring results