The importance of the business analyst's role in defining process requirements during the planning phase of a project continues to gain recognition across all industries. The busness analyst, working in conjunction with the project manager, facilitates the solution of business challenges. However, when gathering requirements for a new or existing project, business analyst must be mindful that any project may require the development and redesign of accompanying process. In fact, the business analyst must act as a change agent to help ensure that the newly implemented processes not only enhance the success of a project, but also increase the project's chance of meeting the organization's business goals.
This highly interactive course provides participants the opportunity to preform the four phases- define, analyze, implement and control- which have been derived from leading process improvement models in the industry. The key deliverables and outputs for the business analyst are emphasized during each phase, as well as the importance of tying all outputs back to the business strategy. You'll practice identifying and prioritizing the proceeses that require improvement, as well as creating the documents needed to communicate these changes to the rest of the organization. You'll focus on the competencies necessary to perform workflow modeling to ensure you have the core tools required to document the processes. You will also practice creating "As-Is" and "To-Be" process maps and learn the steps to conduct a gap and stakeholder analysis. Finally, you'll develop the competencies required to create new process benchmarks and measurements for new processes.
Reminder: Prior to taking this course, you should have acquired the background as taught in How to Gather and Document User Requirements.
Professional Development Units (PDUs): 21.0
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